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OpenLogic Introduces Two New Open Source Support Packages for Development and Production Teams
Enterprises using open source software can get cost-effective technical support for over 300 open source software packages
BROOMFIELD, Colo. July 23, 2007 - OpenLogic, Inc., a provider of enterprise open source software solutions encompassing hundreds of open source packages, today announced the availability of two cost-effective support packages for enterprises using open source software. These new packages are designed to cover the full spectrum of open source support needs, from development and QA to staging and production.
Enterprises already use a broad range of open source software to build their business applications. In previous research, analysis of OpenLogic's enterprise customers discovered that they, on average, use 75 different open source software packages. In addition, an OpenLogic survey of 800 IT and business professionals found that "finding enterprise grade open source support" was one of the top 5 challenges that enterprises face in using open source software.
OpenLogic's two new open source support packages are designed to provide enterprises with enterprise-grade support for both development and production.
Developer Support for Internal Development Teams Using Open Source
OpenLogic ExpertConnect Developer Support helps companies accelerate development projects by providing expert advice regarding the use of open source software, including:
- recommendations for open source packages,
- help with configuration and integration issues,
- answers for "how to" questions, and
- quick turnaround on bug fixes.
With ExpertConnect Developer Support, development teams receive support for six months on up to 20 open source software packages from the OpenLogic Certified Library, which has more than 300 open source packages that have been pre-certified by OpenLogic. Other features include:
- unlimited support incidents,
- unlimited contact names,
- phone, email, or web access,
- business hours coverage (6am-6pm MT),
- Service Level Agreement with a 4-hour response time,
- pricing: $17,500.
24x7 Support for Open Source in Production Applications
With a one-hour guaranteed response time, this level of support is aimed at ensuring the successful deployment of enterprise production applications that use open source software. OpenLogic's Production Support offers 24x7 coverage with guaranteed service level agreements, specifically designed to keep critical production applications up and running. This package provides support for up to 10 open source packages that are part of a single production application, and includes:
- coverage of up to 10 servers,
- unlimited support incidents,
- phone, email, or web access,
- 24x7 coverage,
- Service Level Agreement with a 1-hour response time and,
- Pricing: $20,000.
Custom support packages with tiered pricing are also available upon request.
"OpenLogic provides dozens of Fortune 100 organizations with a platform to help them manage their open source usage successfully and safely. Now, for the first time, development teams and production staff can both have direct access to cost-effective open source expertise for more than 300 open source software packages," said Steve Grandchamp, CEO of OpenLogic. "With these new support packages, enterprises can feel confident that they are backed by enterprise-grade technical support at every step in the application lifecycle."
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